Smart courts; artificial intelligence; consumer protection; access to justice; digital justice

This article examines how smart courts and artificial intelligence can strengthen consumer protection in civil law systems while also creating new risks for fair trial rights and equality before the law. It compares developments in the European Union, the United Kingdom, and China, focusing on online filing, virtual hearings, automated case management, AI-assisted document review, and judicial decision-support tools. The article argues that these technologies can improve access to justice for consumers by reducing delay, lowering costs, simplifying small claims procedures, and supporting cross-border dispute resolution. At the same time, it shows that algorithmic bias, black-box reasoning, automation bias, data protection concerns, and digital exclusion may undermine the very protective function that consumer law is meant to serve. The comparative analysis suggests that AI is most defensible in assistant functions, such as triage, translation, document organization, and procedural guidance, but is far more problematic when it approaches substantive adjudication. The article concludes that smart courts can contribute meaningfully to consumer justice only if they are designed around transparency, human oversight, inclusivity, and effective procedural safeguards.

OCHILBOEV, ABBOSBEK